Better regulation means improved protection and better value for consumers.

We want Parliament to act to protect ordinary grieving family members from the potential of being exploited by a poorly regulated industry.

Parliament has a duty to promote our right to choose meaningful, dignified and affordable funerals through the introduction of specific consumer rights regarding the funeral industry.

The argument against self-regulation of the industry is a valid concern given that it deals with a sensitive and delicate event in families' lives.

individuals who are unhappy with the service or product they have received currently have no redress.

According to the OFT currently there are no laws specific to the funeral industry, but there have been numerous calls from various sectors, such as consumer representatives and parts of the trade itself, for statutory regulation of the ‘at need' funeral industry. 

An OFT survey showed that 65 per cent of respondents support increased regulation, varying from statutory licensing for individual funeral directors, to setting down minimum training requirements. Our own research shows roughly 70 per cent support for increased regulations. 

OFThe T in its 2001 report concluded:

In determining whether statutory regulations are required it must be shown that the reduction in consumer detriment will outweigh the burdens on business and society as a whole. This inquiry clearly demonstrates that people are vulnerable to unfair trading practices.

Yet the OFT has done little to assist such vulnerable people.

Professor Woodroffe of Brunel University has noted that self-regulation is not a good idea : ".....How on earth can anyone expect regulation processes set up by trade bodies to be impartial and fair? People are extremely vulnerable when they are arranging funerals for relatives or partners. Independent regulation is vital."